Terms and Conditions – Dileat Delivery
Welcome to Dileat Delivery, a multivendor platform for instant grocery delivery and food delivery. By using our services, you agree to these Terms and Conditions.
1. Terms and Conditions for Customers
1.1 Eligibility & Account
• You must be at least 18 years old to use the platform.
• Your account details (name, address, payment information) must be accurate.
• You are responsible for keeping your login credentials secure.
1.2 Ordering & Payments
• Orders cannot be canceled after being accepted by the restaurant/vendor.
• Payments must be made via our accepted payment methods (UPI, Credit/Debit Card, etc.).
• Prices may change at any time without prior notice.
1.3 Delivery & Responsibilities
• Estimated delivery times are approximate and may vary due to external factors.
• You must provide an accurate delivery address and be available to receive the order.
• If you fail to receive the order, additional charges may apply for re-delivery.
1.4 Refunds & Cancellations
• Refunds are issued only for missing, incorrect, or damaged items, subject to verification.
• Refund processing time depends on the payment method and vendor policies.
• Orders cannot be refunded for delayed delivery due to unforeseen circumstances.
1.5 Prohibited Activities
• Using fraudulent payment methods.
• Abusing or threatening delivery personnel, vendors, or customer support.
• Placing fake orders or attempting to exploit offers.
2. Terms and Conditions for Restaurants & Grocery Vendors
2.1 Vendor Registration & Responsibilities
• All restaurants and grocery vendors must provide valid business licenses.
• Vendors are responsible for ensuring food quality, hygiene, and safety standards.
• Grocery vendors must ensure that all products are fresh and meet legal standards.
2.2 Order Management & Cancellations
• Vendors must accept, prepare, and dispatch orders within the estimated time.
• Orders canceled due to vendor unavailability will result in refunds to customers.
2.3 Pricing & Payments
• Vendors set their own prices, which should be accurate and updated regularly.
• Payment settlements will be processed as per the agreed revenue-sharing model.
• Dileat Delivery reserves the right to charge commission fees on each order.
2.4 Prohibited Practices
• Selling expired, low-quality, or counterfeit products.
• Canceling multiple orders without valid reasons.
• Misrepresenting food or grocery items on the platform.
3. Terms and Conditions for Delivery Partners
3.1 Eligibility & Registration
• You must be at least 18 years old and have a valid driver’s license.
• You must provide accurate personal details during registration.
• You are responsible for maintaining your vehicle and ensuring compliance with traffic laws.
3.2 Delivery Process
• Delivery partners must pick up and deliver orders on time.
• Orders should not be opened or tampered with during transit.
• In case of delivery failure, the partner must follow company protocols.
3.3 Earnings & Payments
• Payments will be settled as per the agreed payout cycle.
• Deductions may apply for damaged, stolen, or incorrect deliveries.
3.4 Code of Conduct
• Respect customers and vendors.
• Follow traffic rules and delivery guidelines.
• Avoid misconduct, fraud, or harassment.
4. General Terms & Conditions for All Users
4.1 Data Privacy
We collect and use personal data as per our Privacy Policy.
4.2 Intellectual Property
• The Dileat Delivery logo, content, and brand elements are protected.
• Unauthorized use of our intellectual property is strictly prohibited.
4.3 Liability Disclaimer
• Dileat Delivery is not responsible for the quality of food, groceries, or vendor services.
• We are not liable for any delays due to unforeseen circumstances.
4.4 Termination of Services
• Violation of these terms may result in account suspension or termination.
4.5 Governing Law
These terms shall be governed by the laws of India
4.6 Contact Us
For any queries, contact us at:
Email: infor@dileat.store
Address: RSPURA
